Alliance Desk
Never miss another customer.
Alliance Desk is an AI front desk for appointment-driven businesses. It answers your calls, handles common questions, books into the scheduling system you already use, and brings in a human when needed.
Pilot $299. Then $499 per location per month. No custom proposal required.
Margo, our Alliance Desk demo agent, picks up.
An example of a real call. Dial the number to have your own.
The call during a colour service rings while your stylist has her hands in foils. Whoever it was books somewhere else before anyone can call back.
The 8 PM booking is asked after you close, by someone comparing you against the spa that answered.
The voicemail nobody leaves is the normal outcome of a missed call. A lost booking rarely announces itself, so most businesses never see how many they lose.
One front desk, every channel
Alliance Desk is one operating layer for the front desk, not a message-taker. It completes the booking inside your system and hands off when a person should take over.
Phone answering
Picks up overflow and after-hours calls instantly, in natural conversation. Interrupt it mid-sentence and it stops to listen.
Business knowledge
Hours, services, pricing, policies: the questions your desk answers all day, answered from your own details.
Booking actions
Books, reschedules and cancels through supported booking systems. Callers never have to learn your software.
Human handoff
Routes to available staff on the rules you set, and takes a message when a person should decide. Callers can ask for a human at any time.
Lead capture & summaries
Structured outcomes instead of lost messages: who called, what they wanted, what was done, and the numbers behind it.
Web chat
An optional channel on your website answering from the same business knowledge. The bubble on this page is the live product.
Start with the calls you are already missing
Alliance Desk augments your staff rather than replacing anyone. Your team keeps answering when they can; it takes the overflow and everything after close, so the first month is a measurement, not a leap of faith.
- Overflow and after-hours first; widen it when the numbers say so
- Introduces itself as an AI. Callers can ask for a person at any time
- Interrupt it mid-sentence and it stops to listen
- Every call in week one reviewed with you
Try the web chat channel right now
The chat bubble in the corner of this page is the live product, answering from Alliance AI's own business knowledge. Available for your website as a $199/mo add-on.
Start small. Measure. Then widen it.
No custom proposal, no project plan. One scoping call and a standard setup.
Tell Alliance Desk about your business
Share your website and confirm hours, services, prices, policies and how you want calls routed. A 30-minute scoping call sets the scope and the numbers to watch before anything goes live.
Connect your tools
Connect a supported booking system and choose how calls reach Alliance Desk: forward your existing number, or use the Alliance Desk number.
Test and go live
We verify booking, rescheduling, cancellation and human handoff before it takes a real call. Standard accounts go live within 3 business days of us having your booking-system credentials and call-routing access.
What a $99 answering bot does not do
Cheaper AI answering exists. It takes messages. A front desk completes work.
- Executes the booking workflow in your own system instead of texting the caller a link
- Integrates with the software your business already runs
- Covers overflow and after-hours without asking you to replace anyone
- Always gives callers a path to a human
- Is set up and tuned with you on your real calls, not left to a self-serve template
- Reports outcomes you can audit: calls, bookings, messages, transfers
Priced against the bookings it recovers
At $499 a month, a business with a $100 average ticket needs five extra bookings a month to cover it. We work that out with your real numbers, not a generic claim.
Design-partner pilot
Prove it on live calls before you commit.
- One live workflow: overflow and after-hours booking
- Setup included for a standard integration
- Success criteria agreed before launch
- Every call reviewed in week one, numbers at day 30
Alliance Desk Core
For single-location appointment businesses.
- Overflow and after-hours answering
- Books, reschedules and cancels in your system
- Answers your FAQs and takes messages
- One core integration
- Transfers to staff on the rules you set
- Recovered-bookings reporting
Alliance Desk Pro
For higher-volume or operationally complex locations.
- Everything in Core
- Advanced workflows and multiple routing paths
- Additional integrations
- Outbound confirmations and follow-up where appropriate
- Priority support
Multi-location
For groups, chains and franchises.
- Central configuration across locations
- Location-level reporting
- SLA and security requirements
- Volume pricing
Core includes 2,000 answered minutes a month, then $0.20 a minute. Pay annually and save 20%. No long-term contract.
Website chat is available as a $199/mo add-on. Need a connector we do not have yet? If several businesses need it, it goes into the product. Ask us.
Built for businesses that live by the appointment book
Beauty and wellness first, because that is where a missed call most reliably means a missed booking. Pet care next, with veterinary and other appointment-driven services as the product grows into them.
Hair salons
Book, reschedule and cancel by stylist and service while every chair stays with its client.
Spas and massage
Answer the questions that come before a booking, then make the booking.
Nail and skin studios
Service pricing, availability and walk-in questions handled on the first call.
Pet daycare, grooming and boarding
Reservations, pickup times and the questions that come with them, while your team has its hands full.
The questions owners actually ask
Straight answers on the parts of AI that make people nervous.
Yes. Alliance Desk introduces itself as an AI assistant at the start of every call, and we do not pretend otherwise. Callers who would rather speak to a person can ask at any point and it will hand off.
Always. Depending on the rules you set, Alliance Desk transfers the call to your staff, takes a message and notifies you immediately, or sends the caller to voicemail. Requests that are sensitive, complex or outside what it has been set up to do are handed off rather than guessed at.
Every call is logged with what the caller asked and what Alliance Desk did, so a mistake is visible rather than buried. If a booking action cannot be completed in your system it takes a message instead of improvising. During the first week of a pilot we review every call with you and tune the setup.
Calls are transcribed so Alliance Desk can do its job and so you can review what was said. Recording is off unless you turn it on. Some states require callers to be told, so we can add a spoken notice at the start of each call, and we walk through the rules for your state during the pilot scoping call.
Alliance Desk books directly into the system you already use rather than texting callers a link. Today that is Booker by Mindbody, Google Calendar, Outlook and Calendly. If you run something else, tell us on the scoping call. Connectors that several businesses need get built into the product; we do not sell one-off custom builds.
$299 for 30 days. Alliance Desk takes one live workflow, usually overflow and after-hours calls with booking into your system. Setup is included for a standard integration. Before launch we agree what success looks like: calls handled, bookings completed, messages taken. At day 30 you see the numbers and either move to Core at $499 per location per month or stop.
Standard accounts go live within 3 business days once we have your booking-system credentials and call-routing access. Your part is a 30-minute scoping call and a few details about services, staff and hours. Want to hear it first? Call the demo line at (770) 336-6441.
Find out what you are missing
A 30-day pilot on the calls you are not answering today. $299, success criteria agreed up front, numbers at the end.